Templates
Templates Tab
Last updated
Templates Tab
Last updated
As a business, if you want to initiate a first message to your prospects, Then this first message has to be 'approved' by meta. Meta calls this a 'template' message. Example: I am a business and want to send my prospect the first message. So this message has to be a approved message.
Please note after your prospects respond to you, you can write any custom message. So basically, the first message has to be always a template message.
To create a template message, first go to template section > Click create
After clicking create, you will see a new tab to create the template message.
You need to put a name of your template
Select template language ( message language )
Select template category ( first message always might be a marketing one so choose marketing )
Click next
You will be able to create 3 types of template messages
None
Text
media
In this type of message you will be able to add a body within your message.
In this type of message, you get a extra header to your message.
You can add three type of media within this message type. Image, document, Video.
Add a footer to your any type of message.
If you click the switch, it will add the unsubscribe and block button within your message. When you send a message including these buttons and your prospects click one of these buttons then our system automatically stop sending that prospects automated message. Ideology behind these buttons: So, when you are cold outreaching, many people would want to block you. So, to minimize the block and spam rate we implemented these dummy unsubscribe and block buttons so that people might click these buttons rather than actually blocking you from whatsapp
Click add buttons to add any cusomized link and phone number
Click Visit a website > to create a custom link button. You can add any link to your buttons. Your prospects will be redirected to the link upon clicking. You can add as many buttons as you want!
Click call phone number > to create a button to show showing a phone number
After everything is done, click submit
After submitting, you will see the list of your submitted templates here > And initially submitted templates status will be shown as pending. Please note: The first template could take upto 24 hours to get approved by meta ( normally take few hours ). After your first template is approved the next templates takes only few second or minutes to get approved!
Normally every template is approved by meta but in case if its rejected you can do 2 things.
Change the copy and resubmit
Change the template category to Service and submit again
You can use variables to put a dynamic value on the template message. To use a variable first you need to add the variable to your template message's header or body. To add a variable you can use this syntax {{1}} and this represents a variable.
Note that a variable cannot be added on the start or end of the text and on the header text only 1 variable is allowed.
In addition you can click on the bottom right corner icon button to add a variable in body of the template message.
After you have added all of your variables you need to provide "example" values for that variable. So for example you created a variable for adding the name of the contact that you want to send the message to so you need to put a "example" for name like "John Doe" this is so that meta can understand what kind of values are you planning to use on the variable.
Also there is a detail video below that you can watch to understand the variables.
