> For the complete documentation index, see [llms.txt](https://docs.lancepilot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lancepilot.com/important/account-quality.md).

# Account Quality

The quality rating, based on customer feedback over the past seven days, includes reasons like blocking your number or reporting issues.

**Where to Find: Phone Numbers Tab in Meta WhatsApp Manager**

* **Quality Rating Column** shows:

  * **Green:** High quality
  * **Yellow:** Medium quality
  * **Red:** Low quality

  **Improving Your Rating**

  * Hover over the rating for insights into block reasons.
  * Aim to maintain a high-quality rating to unlock more features.
  * Reasons for blocking include: No longer needed, Didn't sign up, Spam, Offensive messages, or No reason.

  **Notifications**

  You will receive updates via email and Meta Business Manager notifications for status changes or messaging limits updates.

  **Status Changes**

  * **Connected:** Normal operation within messaging limits.
  * **Flagged:** Low quality; if not improved in 7 days, messaging limit decreases.
  * **Restricted:** Reach messaging limit; no outgoing messages for 24 hours, but responses to customer-initiated messages are allowed.

  **What to do** when account quality is yellow or red?
* It is suggested that you don't send any message for 7 days for quality to improve.